Front Desk / Location Support Specialist
Reports to: Store Manager / Controller
About the Opportunity
If you enjoy being at the center of the action and helping a business run smoothly, this role is a great fit. Wellington Implement is a fast-growing, family-owned equipment dealership serving farmers, property owners, municipalities, and businesses across north-central Ohio. Our culture is rooted in teamwork, communication, and genuinely helping people succeed.
As our Front Desk / Location Support Specialist, you’ll be the first friendly face customers meet and a key support resource for our internal teams. This is a great opportunity for someone who enjoys variety, staying organized, and taking ownership of important day-to-day processes that keep the dealership running efficiently.
What This Role Is All About
This is a customer-facing and detail-oriented position. You’ll balance administrative responsibilities with direct interaction with customers, vendors, and employees — all while representing Wellington Implement’s commitment to “Delivering the ultimate equipment experience.”
Key Responsibilities
Customer & Front Desk Support
• Greet and assist customers — making sure they are supported at the sales, parts, and service counters
• Answer phones and process incoming emails, routing messages and information to the right departments
• Help customers with MyDealer account setup or access • Assist employees with basic Zoom meeting setup and support
• Support the sales team by processing credit applications
Financial & Office Administration
• Balance daily cash and prepare reconciliation paperwork
• Enter checks into cash receipts
• Enter funding details for completed deals
• Sell and process equipment deals as needed
• Enter and record A/P invoices
• Enter and balance daily credit card receipts
• File and mail A/P check runs
• Mail out monthly customer statements
Mailing & Processing
• Make a daily trip to the post office • Open, sort, and distribute incoming mail • Process incoming vendor and customer correspondence
Special Projects
• Take the lead on special assignments and process improvements as directed by Management
Why This Role Matters
You’re not just “working the desk.” You’re the voice, face, and rhythm-keeper of the dealership office.
✔ You ensure customers feel welcomed and taken care of
✔ You help keep financial processes accurate and organized
✔ You create stability behind the scenes so our teams can focus on serving customers
✔ You support ongoing communication across departments
Your work has a direct impact on how smoothly the dealership runs each day.
What You Bring
• A friendly, welcoming personality • Strong attention to detail and organizational skills
• Comfort working with computers, emails, and basic software
• The ability to juggle tasks while staying calm and professional
• A team-first attitude
• Prior office or accounting experience is helpful — but willingness to learn is even more important
Benefits & Compensation
• Competitive hourly compensation
• Health insurance, 401(k) match, and paid time off
• Training and mentorship
• A stable, family-oriented workplace that values work-life balance
• Opportunities for growth within the dealership
Why You’ll Love Working Here
You’ll join a supportive team that communicates well, works together, and genuinely cares about delivering a great experience for every customer who walks through our doors. You’ll be surrounded by people who want you to succeed — and you’ll play an essential role in helping Wellington Implement continue to grow.
If you would like more information on this position, or would simply like to schedule a visit during or after business hours, please reach out to opportunities@wellingtonimplement.com or phone our dealership.
If you are ready to apply for this position that makes us excited! Please apply below or send a resume accompanied by a letter of interest to opportunities@wellingtonimplement.com.